iBetterCharge FAQ

In case you're wondering, "Hey, does iBetterCharge drain my battery in order to monitor the battery level?" The answer is Hell NO! :)

The way it works is pretty straightforward – iBetterCharge communicates with your device via iTunes Wi‐Fi Sync(using the data which iTunes itself gathers). iBetterCharge does not install anything on your iOS device. Therefore, there is no way the application affects the battery of your iOS device.

Important*

iBetterCharge REQUIRES you to Enable Wi-Fi syncing in iTunes to allow the connection with the device. (See Screenshot)

I plugged my iOS device via USB & it was recognized by iBetterCharge. But, when I unplugged it, the device does not show up in the list anymore.

iBetterCharge should detect an unlimited amount of devices if they are recognized properly.
Please follow these simple steps:

  1. Go to iBetterCharge>Add new device...
  2. Connect your iPhone/iPad via USB
  3. Now, just verify that you trust the connected device -> Unlock your iOS device & tap Trust.

It should be detected by iBetterCharge now :)
*Make sure that 'Sync over wi-fi' is enabled inside iTunes

P.S.
Just in case, please relaunch iBetterCharge :)

I have iOS 7.1 & my device is no longer found in iBetterCharge.

Please make sure you update to the latest version of iBetterCharge.
After the updating to iOS 7.1, you will have to reattach your iPhone\iPad to iBetterCharge once again.
Please follow these simple steps:

  1. Go to iBetterCharge>Add new device...
  2. Connect your iPad/iPhone via USB
  3. Now, just verify that you trust the connected device -> Unlock your iOS device & tap Trust.

It should be detected by iBetterCharge now :)
*Make sure that 'Sync over wi-fi' is enabled inside iTunes

P.S.
Just in case, please relaunch iBetterCharge :)

I would like to hide one of my devices from the list.

Please open iBetterCharge preferences (click on the iBetterCharge icon in the tray menu) and click on the "Ignore" tab, there you'll see the list of all devices that have been used with iBetterCharge. You need to simply check the iDevice that you don't want to use with iBetterCharge.

P.S.
Just in case, please relaunch iBetterCharge :)

If you're still experiencing issues, don't be shy to contact us at support@softorino.com