WALTR FAQ

WALTR for Mac
WALTR for Win

Why do you support only Mac OS X 10.9 & higher?

We decided to take advantage of the latest technologies provided by Apple to ensure the best experience for our users. Users with older OS X may still try WALTR but we cannot promise smooth experience.

What is the key feature of WALTR?

We think the best feature is the ability to easily transfer ANY Video or Audio files to iPhone/iPad/iPod Touch without worrying if your iPad or iPhone supports that format. You simply drag and drop the file and it’s available for native playback.

What formats are supported by WALTR?

What makes WALTR standout is the full list of various video & audio formats that it can comvert and transfer for native playback. We're working extremly hard to support more & more formats on weekly basis, but here's what you can push so far:

Video: MKV & AVI (includes subtitle support: .srt & .ass), MOV, MP4, M4V, 3GP, WMV;
Audio: MP3, FLAC, APE, ALAC, M4R, AAC, M4B, AIFF, WAV, WMA, CUE, OGG, OGA, WV, TTA, DFF;

*Experimental support: FLV, M2TS, TS;

In the end, you can play it from the device’s stock media player. All files are automatically transferred into iOS native Video & Music apps without syncing.

How do I disable 'smart' notifications in WALTR?

Simply open WALTR and on the top left corner of your screen go to File>Show Notifications and uncheck it. We know that this may get on your nerves, that's why we made it really easy to disable these notifications.

Is there any quality loss when transferring FLAC files?

Nope :) We turn all the FLAC files into ALAC files without any quality loss. Since native Music player on the iOS cannot support FLAC files, we decided to simply make the file Apple friendly.

Why can’t WALTR remove files from the device?

We decided not to implement the feature for removing your files since you can now do this directly from your device. Just select the video or audio file and remove it.

Where do the files go after transferring and how do you access them?

All imported media go straight into your pre-installed Videos.app and Music.app that are developed by Apple. If you transfer a video file, let’s say it will be in the MKV format – it will be available in your native Videos app. If you transfer a song, whether it’s a FLAC file or a regular MP3 – it can be played directly from the native Music app.

Will there be support for Wi-Fi in the future?

In the current release, transferring via Wi-Fi is not possible. At the moment, iTunes wi-fi sync is not stable nor is it fast. It’s actually a bit slow and buggy so enabling this will make your 1 gig movie files take forever to transfer. We do have this planned for future updates.

Why does WALTR indicate that I have 0MB Free Space on my iOS device even though there's plenty?

Sometimes this may happen because your device is not yet paired correctly with that Mac.

  1. Connect your iPhone/iPad/iPod to your Mac via USB cable.
  2. Open iTunes & make sure your device is set up properly.
  3. On your iPhone/iPad/iPod tap "Trust".

I transferred videos/music using WALTR but now it's all gone, why?

This happens because you probably have iTunes Wi-fi sync enabled and 'Automatically sync with iTunes' enabled inside iTunes itself.

It's just that if you have 'music & videos synced' then all content uploaded with any third party app will be removed - this is the logic of general iTunes sync – it overrides everything. To avoid this, please enable the checkbox: 'manage music and videos manually'.

How do I download the Windows version?

Easy as pie. It's already available for free download. For more information visit the WALTR for Windows page.

When I transfer a TV show, it goes into the 'Movies' section on my device, why is that?

In order for the TV show to be displayed in Video app > TV shows, make sure the name of the TV show file corresponds to the rules below:
"TV_Show_Name".S01E01."Format_name"

For example:
Archer.S01E01.mkv

My album artwork does not show up after transferring a music album, is this normal?

Sometimes this happens. We’re aware of this issue and we’re working hard on a solution.

But, there’s a workaround for this:

  • Create a folder for each audio album.
  • Put the image into the folder with your audio & a picture.png with a desired thumbnail.
  • WALTR will take this picture as a thumbnail for the audio.

I transferred a video with WALTR but the thumbnail does not show up on the device, why?

We’re aware of this issue and we’re working hard on a solution.

But, there’s a workaround for this:

  • Create a folder for each individual video.
  • Put the image into the folder with your video & a picture.png with a desired thumbnail.
  • WALTR will take this picture as a thumbnail for the video.

How can I remove videos that I transferred to TV.app with WALTR?

In the iOS 10.2 update all the videos you transfer with WALTR 2 go to the ‘Downloaded’ section inside the TV.app (for now TV.app is only available in North America). There 2 ways you can remove them:

First Option:

  1. Go into the TV.app > Downloaded  
  2. Tap & hold on the "downloaded" message
  3. Select ‘Remove Download'

Second Option (if you have many files to remove):

  1. Go to Settings > Storage & iCloud Usage
  2. Tap on Manage Storage > TV.app  
  3. Swipe to the left on any file you would like to remove

You can also hit "edit" at the top right corner to make it even easier.

If you have difficulties with the app and still can't find the answer here, you can always get in touch with us via e-mail: support@softorino.com


Why do you support only Windows 7 & higher?

We decided to take advantage of the latest technologies provided by Microsoft to ensure the best experience for our users. Users with older operating systems may still try WALTR but we cannot promise a smooth experience.

What is the key feature of WALTR?

We think the best feature is the ability to easily transfer ANY Video or Audio files without worrying if your iPad or iPhone supports that format. You simply drag and drop the file and it’s available for native playback. Without having to convert the files before-hand. Oh and there's no need to launch iTunes for sync.

What formats are supported by WALTR?

What makes WALTR standout is the full list of various video & audio formats that it can push for native playback. We're working extremly hard to support more & more formats on weekly basis, but here's what you can convert and transfer so far:

Video: MKV, AVI, MOV, MP4, M4V, 3GP, WMV Audio: MP3, FLAC, APE, ALAC, AAC, M4B, AIFF, WAV, WMA, CUE, OGG, OGA, WV, TTA, DFF;

*Experimental support: FLV, M2TS, TS;

In the end, you can play it from the device’s native Music.app & Videos.app player. All files are automatically transferred into your iPhone/iPad/iPod Touch without syncing.

Is there any quality loss when transferring FLAC files?

Nope :) We turn all the FLAC files into ALAC files without any quality loss. Since native Music player on the iOS cannot support FLAC files, we decided to simply make the file Apple friendly.

Why can’t WALTR remove files from the device?

We decided not to implement the feature for removing your files since you can now do this directly from your device. Just select the video or audio file and remove it.

Where do the files go after transferring and how do you access them?

All imported media go straight into your native playback apps that are developed by Apple. If you upload a video file, let’s say it will be in the MKV format – it will be available in your native Videos app. If you upload a song, whether it’s a FLAC file or a regular MP3 – it can be played directly from the native Music app.

Will there be support for Wi-Fi in the future?

In the current release, transferring music and video via Wi-Fi is not possible. At the moment, iTunes wi-fi sync is not stable nor is it fast. It’s actually a bit slow and buggy. We do have this planned for future updates.

Why does WALTR indicate that I have 0MB Free Space on my iOS device even though there's plenty?

Sometimes this may happen because your device is not yet paired correctly with that computer.

  1. Connect your iPhone/iPad/iPod to your PC via USB cable.
  2. On your iPhone/iPad/iPod tap "Trust".
  3. If you still see the 0MB Free Space, don't worry – You may drop files into WALTR and it will then re-calculate the free space.

I transferred videos/music using WALTR but now it's all gone, why?

This happens because you probably have iTunes Wi-fi sync enabled and 'Automatically sync with iTunes' enabled inside iTunes itself.

It's just that if you have 'music & videos synced' then all content uploaded with any third party app will be removed - this is the logic of general iTunes sync – it overrides everything. To avoid this, please enable the checkbox: 'manage music and videos manually'.

When I transfer a TV show, it goes into the 'Movies' section on my device, why is that?

We're working on the fix. It will be updated and working properly very

My album artwork does not show up after transferring a music album, is this normal?

In the current version, it still varies – but full artwork support will be released in the next few updates.

I transferred a video with WALTR but the thumbnail does not show up on the device, why?

We’re aware of this issue and we’re working hard on a solution. Please stay patient for a little bit longer :D

How can I remove videos that I transferred to TV.app with WALTR?

In the iOS 10.2 update all the videos you transfer with WALTR 2 go to the ‘Downloaded’ section inside the TV.app (for now TV.app is only available in North America). There 2 ways you can remove them:

First Option (if you wish to delete one or two files):

  1. Go into the TV.app > Downloaded  
  2. Tap & hold on the "downloaded" message
  3. Select ‘Remove Download'

Second Option (if you have many files to remove):

  1. Go to Settings > Storage & iCloud Usage
  2. Tap on Manage Storage > TV.app  
  3. Swipe to the left on any file you would like to remove

You can also hit "edit" at the top right corner to make it even easier.

If you have difficulties with the app and still can't find the answer here, you can always get in touch with us via e-mail: support@softorino.com