Softorino YouTube Converter FAQ

You can find the answers to frequently asked questions regarding Softorino YouTube Converter below.

  • Softorino YouTube Converter Overview
    • What does Softorino YouTube Converter do?
    • What are the tech requirements for Softorino YouTube Converter 2?
    • How many websites does Softorino YouTube Converter Support?
    • Where do my files go after transferring with Softorino YouTube Converter?
    • Does Softorino YouTube Converter support playlists?
    • Does Softorino YouTube Converter support private videos on YouTube?
    • Can I download videos with subtitles using Softorino YouTube Converter 2?
  • Licenses & Discounts
    • How much does Softorino YouTube Converter cost? Or is it free?
    • I didn’t receive the license key/My key doesn’t work. What do I do?
    • Is it possible to use Softorino YouTube Converter 2 license on several computers?
    • Can I get a discount on Softorino YouTube Converter 2?
  • Meta data & Artworks
    • What if Softorino YouTube Converter pulls the wrong cover art?
    • Why does SYC 2 indicate that the file is larger/smaller than it actually is?
  • Customer Support
    • I downloaded a bunch of files with Softorino YouTube Converter, but they are gone. Why?
    • Will the downloaded files disappear, if I back up my device with iTunes?
    • What should I do if SYC 2 does not see my device via Wi-Fi?
    • What should I do if SYC 2 does not see my device via USB?
    • Softorino YouTube Converters asks me to install iTunes drivers on my Windows computer. Why?

Q: What does Softorino YouTube Converter do?

Softorino Youtube Converter 2 is developed for the specific purpose of downloading Youtube videos & audio to watch them or listen offline on your iPhone, iPad, iPod or computer.

Q: What are the tech requirements for Softorino YouTube Converter 2?

Softorino YouTube Converter 2 requires a computer with:

  • macOS: Mavericks 10.9 & higher
  • Windows: 7 or higher


Devices that Softorino YouTube Converter 2 recognizes:

  • iPad & iPhone: all devices running on iOS 5 & higher, iPadOS
  • iPod: every non-iOS iPod (Nano, Shuffle, Mini, Classic) + iPod touch (iOS 5 + above)

Q: How many websites does Softorino YouTube Converter Support?

The up-to-date version of Softorino YouTube Converter (Mac and Windows) supports more than 70 sources. Our development team adds new websites each week.

You can always double-check the complete catalogue of supported platforms right in the app. Open Softorino YouTube Converter, click on the ‘More’ sign right next to the search bar in the app’s window. You will see a list of sources appear right after.

SYC2 Sources
SYC2 Sources

Q: Where do my files go after transferring with Softorino YouTube Converter?

On Apple devices, all imported media go straight to the default players developed by Apple:

  • If you download a video file, it will land into the pre-installed Apple TV app.
  • If you download a song, it can be played directly from the default Music app.
  • If it’s a ringtone – it will go straight to your Ringtones app.
First way
First way

On computer, you can locate all the files in your ‘Downloads’ folder by default. You can change the destination path by going into Softorino YouTube Converter 2 Preferences > General.

Q: Can I download videos with subtitles using Softorino YouTube Converter 2?

Yes :) You can save videos with both embedded and auto-generated subtitles to your computer or iPhone.

1. Enable Subtitles support inside the app.

Second way
Second way

Turn on subtitles support on your iOS device or computer. On your iOS device go to ’Settings’ > ’General’ > ’Accessibility’. On your computer, make sure that your video player supports subtitles.

For your convenience, here’s in-depth guidelines on how to download videos with subtitles on iPhone.

Q: Does Softorino YouTube Converter support private videos on YouTube?

The short answer –  no. Softorino YouTube Converter cannot access private videos that are closed for the general public.

Q: Does SYC support playlists?

Sure thing. Download playlists by copying their link from the address bar. Alternatively, use in-app search, locate the desired playlist and hit ‘Add to Queue’. Here’s our complete guide on how to download playlists to iPhone.

Q: How much does Softorino YouTube Converter cost? Or is it free?

Softorino Youtube Converter license costs $19.95 for a lifetime license! But there’s an option to continue using it in trial mode when you first launch the app. And it doesn’t cost a dime to download Youtube videos to your Mac and get downloads of youtube videos directly to your iPhone or iPad when you use the trial. …You can always share the love by spreading the word out via Twitter, Facebook and of course, YouTube :D

Q: I didn’t receive the key/My key doesn’t work. What do I do?

We blame the mail service.

Nevertheless, please check your spam folder for the email. If you can’t locate the letter, please get in touch with us via support@softorino.com. We will provide you with a key in a moment.

Q: Is it possible to use Softorino YouTube Converter 2 license on several computers?

In general, Softorino YouTube Converter 2 license is valid for use on 1 computer only. However, you can always reach out to our tech support team & they will reset the key for use on a different machine. It might be useful to note that you can purchase additional SYC 2 copies with 30% discount.

Q: Can I get a discount on Softorino YouTube Converter 2?

Are you looking for an awesome & whopping discount on Softorino products? You just found it!

You will be glad to know that Softorino has various discount options as of today. Firstly, we give 30% military and educational discounts. You can retrieve them by sending us your .edu email address or a military id. In addition, you’re eligible for 30% discount if you purchased any Softorino product before. Send us a message, don’t be shy!

Never miss exclusive discounts & promo campaigns at Softorino! Follow us on Facebook, Twitter or Instagram to learn the news on time!

Q: What if Softorino YouTube Converter pulls the wrong cover art?

By default Softorino YouTube Converter downloads YouTube thumbnails as cover arts for videos and music. However, you can make covers more accurate for audio files. For this go to ‘Preferences’ > ‘General’ and check ‘Automatic search artworks for audio’.

NOTE: The title of the video should be identical to its official name. For example, the video ‘The Beatles – Yesterday’ is correct but ‘The Beatles – Yesterday (Lyrics)’ is not. When using Softorino YouTube Converter 2 on a Mac you can edit the track’s name right into the downloading queue.

First way
First way

Sometimes Softorino YouTube Converter 2 shows correct artworks, but they are getting mixed up on your device. In this case, we suggest deleting all music with wrong cover arts, clearing your cash files and downloading songs afresh.

Q: Why does SYC 2 indicate that the file is larger/smaller than it actually is?

Many videos on the web are encoded in FLV or WebM media formats. Let’s say you want to download FLV video on your iPhone. But this format is simply not supported. Softorino YouTube Converter converts it on-the-fly to the format that Apple accepts (h.264 MP4, for instance). As the result of the conversion, the size of the file might change.

Q: I downloaded a bunch of files with Softorino YouTube Converter, but they are gone. Why?

This happens because you probably have iTunes Wi-fi sync enabled and ‘Automatically sync with iTunes’ enabled inside iTunes itself (or Finder if you have macOS Catalina). iTunes might override all content that was uploaded/transferred by 3rd-party apps (like Softorino YouTube Converter 2). There’s an easy fix:

  1. Connect your Apple device to your computer.
  2. Open iTunes/Finder > Device Summary > Options
  3. Uncheck ‘Automatically Sync when this iPhone is connected’. Done.
First way
First way

Q: Will the downloaded files disappear, if I back up my device with iTunes?

A definite no. You can back up your device via iTunes or any other software without worrying that the files added with Softorino YouTube Converter will be wiped clear.

Q: What should I do if SYC 2 does not see my device via Wi-Fi

Here’s the blueprint for setting up Wi-Fi Connectivity for your device. First, please make sure that your iOS device and computer are connected to the same Wi-Fi network.

  1. Connect your iOS gadget to your computer via cable. Make sure to click ‘Trust’ on your device.

  2. Open Softorino YouTube Converter 2 Preferences. Select ‘Wi-FI’ and choose your device from the list.

  3. After that, please, re-launch SYC 2 -> unlock the screen on your device and wait.

First way
First way

Q: What should I do if SYC 2 does not see my device via USB?

  1. First and foremost, make sure that:

    • your device begins to charge after you connect it. If yes, make sure to tap ‘Trust’ on your device.
    • you have the up-to-date iTunes version installed (download the latest version here). Skip this step if you are running on macOS Catalina.
    • your device shows up in iTunes & Finder
    • you are not using external adapters for connecting your device.
  2. Next, reboot both your DEVICE and the computer, reconnect the device one more time, tap ‘trust’ and wait a bit. Softorino YouTube Converter 2 should recognize your device as soon as you connect it to your computer.

If the issue persists:

  1. Uninstall WALTR 2 completely using free AppCleaner app on Mac.
  2. After that, download and install Softorino YouTube Converter 2.
  3. Check if the app recognises your device. In case if it doesn’t, our Customer Support Team is here to help you out 24⁄7.

Q: Softorino YouTube Converters asks me to install iTunes drivers on my Windows computer. Why?

Just like you – we are pretty bummed by having to install additional iTunes drivers. But there’s no avoiding it:

Windows PC doesn’t belong to Apple’s ecosystem. This means – that any Windows app that wants to access your iPhone (notwithstanding the model) needs to use Apple Mobile Support drivers. They are usually installed on your computer in the same pack with iTunes. Naturally, WALTR 2 for Windows has to use these iTunes drivers as well. This is simply the nature of the beast.

Because SYC 2 relies on iTunes drivers, you will need to update your iTunes to the latest version & delete outdated drivers. This will ensure that SYC 2 works properly with all the 2018’s + Apple devices. Basically, you will need to follow these instructions.

WALTR 2

WALTR 2

A Magic Drop Area for Your Apple Device

Try it for free